Kbfabric.com is committed to providing accurate representations of our products online. However, it's important to note that the photos displayed may not fully capture the exact color or characteristics of each item. To mitigate any potential discrepancies, we highly recommend requesting a fabric swatch or contacting us before making a purchase from our online store.
If you discover an error after placing an order and wish to make modifications, please promptly email us with your order number for reference. We will make every effort to accommodate your request; however, changes can only be made if your order has not yet been fulfilled. Thank you for your understanding.
Initiating Exchange: Customers should email [email protected] within 5 days of receiving the merchandise to initiate the exchange process.
Refund Timeframe: Refunds cannot be issued after 15 days from the date of purchase.
Refund Process: Once the item(s) are returned to the facility, refunds will be processed within 5-7 business days.
Refund Method: The refunded amount will be credited to the original form of payment used for the purchase.
It's important to note these policies to ensure customers understand the procedures for exchanges and refunds in case of damaged, defective, or incorrect items.
WE CAN'T ACCEPT ANY RETURN OR EXCHANGE
We regret to inform you that we are unable to accept returns or exchanges under the following conditions:
Fabric that has been cut, altered, or damaged.
Fabric shorter than 3 yards in length.
Clearance (Discount) Items.
Custom prints.
All products must be returned in their original condition, including the original packaging.
Items must not be washed, ironed, or altered in any way.
For processing returns, kindly ensure the following:
Include a copy of the packing slip or customer invoice (receipt) with the return.
Claims for damaged items or shortages must be reported within 5 days of delivery via email at [email protected].
Exceptions and Non-Returnable Items:
Some items are not eligible for return. These include:
Gift cards
Downloadable software products
Certain health and personal care items
Cutting fees
Expedited shipping costs
Expedited processing costs
Swatches
Custom-made items
Scrap boxes
Final sale items
If you have any questions or concerns regarding the return policy for your specific item, please don't hesitate to contact us.
To initiate a return or exchange, kindly email us at [email protected], including the order number and product number for your request. Upon receiving authorization for the return or exchange, you'll have a 10-day window from the receipt of your order to send back the fabrics. Please scan the shipment receipt and forward it to us via email. Upon receiving the returned fabrics, we will reimburse the shipping cost to your PayPal account.
DISCLAIMER:
Please be aware that you are responsible for covering the shipping expenses associated with returning the item. These costs are non-refundable. Should a refund be granted, the initial shipping fee will be deducted from the total amount. Fabricis shall not be held accountable for any third-party charges incurred for sewing or other alterations made to the fabric.
The timeframe for your exchanged product to arrive may vary depending on your location.